Start Date

2011-06-08 10:31:04

Resolved Date

TBA

Status

attending

Type

Mweb Subscribers: Sending Mail

Point of impact

Mweb Subscribers

Symptoms experienced

Customers experiencing difficulty sending email who are using Mweb as their service provider should take note that due to recent changes at Mweb, you are now required to use port 587 and authentication for mail submission.

Cause of problem

SMTP authentication required

Estimated time of repair

TBA

Additional information

Mweb is restricting port 25 traffic. Customers hosting email with Hetzner will need to change their email program to use port 587 and authentication for SMTP. Visit http://hetzner.co.za/mail for screenshots to assist in making this change.

Attending

Mweb